Trip info
Booking Conditions

Booking Conditions & Terms of Service
Booking a Le Vietnam Travel commences when you complete our online booking form. It is necessary for you to complete this form either online or offline (email or post), in order to proceed with your booking.
To join in a tour with us,It is greatful if you can do full payment or else,we just require you to deposit us only a minimum amount.

Deposits and Payments

We require a deposit or full payment in order to reserve a place for you on a tour.
We require you to deposit 30% total of tour cost and pay the rest when you arrive.
In the unlikely event that we are unable to operate the tour this deposit/tour costs will be refunded to you in whole 100%, or may be transferred to another tour at your discretion.
Some last minute miscellaneous fees (visas, additional local hotel bookings etc) can be settled on the day of arrival.

Methods of Payment

The following methods are available to make payments;
* Credit Card directly through our secure online payment system provided by our banking institution:
     - Payment by USD
     - Payment by DONG
* International Bank transfer via Pay Pal
* International Bank transfer via Onepay.
* Internet Banking

Bank Transfer Information:
· Recipient: Le Vietnam Travel Company limited
· Address:                  68/134C Tran Quang Khai Street, Tan Dinh Ward, District 1, Ho Chi Minh city, Vietnam
· Destination Bank:  AISA Comercial Bank
· Account Number:  101426809 (USD)
· SWIFT code:           ASCBVNVX

* Please note that there is an additional surcharge for local transfers.
** International transfer fees or charges may not be deducted from the amount listed on your invoice. These fees are an additional charge that the transferor is responsible for paying.

Discounts

Many of our clients come back year after year to enjoy a Le Vietnam Travel holiday. In order to reward this loyalty we can offer all repeat customers a special discount.
Second and third tours: 20% discount
Fourth tour+: 30% discount
We can also offer special reduced rates to groups of people traveling together. Please contact us directly to enter negotiations if you are a group of four or more.

Child Discounts
Children under 1meter are free
Children from 1m -1m2 get 50% off
Children from 1m2-1m4 get 25% off
Children 1m4 above are full chraged
 Le Vietnam Travel Cancellation Policy
Any cancellations should be made in writing. Cancellations made in 31 days prior to the arrival of clients will not be subject to cancellation fees, except those according to the policies of hotels,airlines , cruises and other contractors of Le Vietnam Travel
Cancellations within 30days or less prior to arrival will be subject to the following charges:
Between 30 days and 22 days before departure:   15% of total tour cost
Between 21 days and 15 days before departure:   25% of total tour cost
Between 14 days and 8 days before departure  :   50% of total tour cost
Between 7 days and 48 hours before departure:   75% of total tour cost
Less than 48 hours before departure                   :   90% of total tour cost
No show at the airport on the day of departure   :   No refund
Documentation
You must have a at least 6 months valid passport ,and visa before departure. Every client is encouraged to contact the consulate/embassy for the countries they are traveling in respectively to receive the latest and most current information about their immigration / transit policies.
Le Vietnam Travel also does visas service , we can arrange for you a visa before the trip or you can obtain one at the air port, If you have any problem with your passport or visa ,please contact us.
Le Vietnam Travel does not accept responsibility if your documentation is not in order. Information provided by the company about these matters and other related items (clothing, baggage, climate etc.) is given in good faith but without responsibility on the part of the company.

Travel Insurance

For long tours (minimum of 5 days):
Le Vietnam Travel insists that all clients must take out good travel insurance before joining one of our tours. There are inherent risks involved in cycling and mountain biking and we will not be liable for your medical expenses or evacuation (flight) in case of an accident.
This insurance must include adequate coverage for any personal accident, medical expenses, injury, death and repatriation. Insurance should also provide coverage for cancellations or curtailment of the holiday. Clients should also ensure that there are no exclusion clauses limiting protection for any dangerous or unusual activities that might be included in their tour.
If you join the tour without adequate insurance you may be disallowed from continuing on the tour without the right of refund. Clients are solely responsible for arranging their own insurance and they should ensure that they are covered for the full duration of their tour. Your tour leader will ask for copies of your insurance before allowing you to join the tour. This protects both you and us.
For short tours (4 days or less):
Le Vietnam Travel provides the group accident insurance during time you travel on our tours. This insurance affords coverage only with respect to such result from bodily injury for which a sum insured is stated below:
Insuring Agreement Sum insured (VND)
Loss of life, Dismemberment, Loss of sight or Total Permanent Disability 200,000,000.- / person
Medical Expenses Each Accident 1,000,000.- / person

In case of accident, please consult with your tour leader or contact our reservation at:00 (84) 972802804 24hrs).